The purpose of this privacy notice is to set out the type of information that Wild Awake may collect about you and the purposes for which Wild Awake will use and/or disclose your personal information and how it should be treated.
Wild Awake may change this privacy notice at any time. If we make any changes, they will be published on this page and you will have immediate access to the most up to date version of this privacy notice. We recommend that you check this page regularly.
Personal Information
“Personal information” is information or an opinion relating to an individual that can be utilised to identify that person.
We may collect and hold personal information about you during the course of conducting our business, such as:
- Contact information
- Job position or title
- Membership of associations, industry groups, boards or networking groups
- If required, financial information
- If required, health information
The type of personal information we collect and hold about you will vary depending on the nature and purpose of our relationship.
If the personal information you provide to us is inaccurate, or if you choose not to provide us with certain personal information, we may not be able to contact you, give you access to information you have requested or otherwise provide you with the outcome you require from us.
How we Collect Personal Information
Your personal information will be collected by Wild Awake through the website or otherwise through our dealings with you. We will only collect personally identifiable information that you voluntarily provide. You may choose to provide us with personally identifiable information if, for example, you contact us with an enquiry, register on the website, subscribe to our articles or newsletters, fill out a survey or other form with your personal information included or request us to provide you with information or services. If you are a client, you will be required to provide us with your personal information to allow us to comply with our obligations to you.
Some examples of how we collect personal information includes:
- Directly from the source to whom the personal information relates
- From organisations about their employees and contractors
- From organisations about their customers and suppliers
- Marketing purposes, from events, seminars, business associates, potential new clients and other third party sources.
- Contact forms and subscription forms completed by visitors to the Wild Awake website
Email addresses of Wild Awake are not provided as a means of prospective clients to contact the firm or submit information to us. By clicking the “submit” checkbox and reading this privacy policy, you acknowledge that we have no obligation to maintain the confidentiality of any information you submit to us unless we have already agreed to act for you or we later agree to do so. Thus, we may represent a third party in a matter adverse to you even if the information you submit us could be used against you in the matter, and even if you submitted it in good faith effort to retain us.
We collect certain information from visitors who access our website, including dates and time of access, IP addresses, browser type, operating system and domain names.
We also collect information via analytics software that can track use of the website. This analytic information can include navigation through the website, number of visits, duration of the visit and the areas of the website commonly used. This analytic information does not identify or disclose any personal information about the visitor and is utilised to improve performance of the website.
This information can also assist us in preventing or detecting fraud or abuses of the website. By visiting the Wild Awake website, you are accepting and consenting to the collection of this information. The information we collect in this way will not personally identify you.
How We use Your Personal Information
We generally collect your personal information for the following purposes:
- To process your travel arrangements and other transactions;
- To facilitate redemption of frequent flyer points; and
- To conduct marketing activities and to conduct market research.
- Some of the personal information we collect is essential for us to be able to accurately identify who is using the service. Other types of personal information we collect help us to profile who is using our services and what their interests are.
- We may disclose your personal information to third parties, for example, to our contractors to whom we contract out certain services. In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Transfer of Personal Information Overseas
We may transfer to people in foreign countries any of your personal information to fulfil the purposes set out in this Privacy Statement, for example to:
Airlines, hotels and other travel providers.
In many cases the transfer will be necessary for the performance of our contract with you or for the implementation of pre-contractual measures taken in response to a request by you or for the performance of a contract with a third party which is concluded in your interests.
Cookies
Most commercial websites, including this website, use cookies. Cookies are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies are designed to make using the website easier by storing information about your preferences on the website. Cookies will not identify you personally.
If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the ‘cookie’ function in your web browser you may impede your ability to use parts of the website.
Google Analytics
When you visit certain sections of our website, Google Analytics, a website analytics service provided by Google, Inc (“Google”), will place cookies on your computer’s browser. The information generated by the cookies about your use of our website is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to our website and its pages, the average time spent on the site and the pages viewed. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personal data of visitors to our website. We will not associate any data gathered via use of cookies with any personal data from any source as part of our use of Google Analytics. For further information about Google Analytics please visit Google directly for their specific Privacy Policy.
Access to your Personal Information
Wild Awake endeavours to ensure that the personal information it holds about you is accurate and up-to-date.
You have a right to view and have a copy of, personal information about you that we hold at any time, unless we are permitted under the Privacy Amendment (Enhancing Privacy Protection) Act 2012 to refuse access. If you are able to establish that personal information we are holding about you is not accurate, complete and up-to-date, please let us know and we will take reasonable steps to correct it so that it is accurate, complete and up-to-date.
If you wish to exercise your right of access and correction, please contact Wild Awake using the details provided below. We may charge you a reasonable fee for processing your request to access your information. Identification will also be required to access personal information.
At any time, you may opt out of receiving any communications from Wild Awake.
Complaint Process
If you wish to make a complaint about the way we have managed your Personal Information you may make that complaint verbally or in writing by setting out the details of your complaint to any of the following:
Contact us directly at hello@wildawaketravel.com.
Alternatively, complaints may also be referred to a number of services as set out below:
Australian Information Commissioner
The Australian Information Commissioner receives complaints under the Act. Complaints can be made:
Online: http://www.oaic.gov.au/privacy/making-a-privacy-complaint
By phone: on 1300 363 992
By fax: on +61 2 9284 9666
In writing:
Address your letter to the Australian Information Commissioner at the:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
OR
Office of the Australian Information Commissioner
GPO Box 2999
Canberra ACT 2601 NSW 2001
